Refund Policy

1. Overview

At antivirushq.online, customer satisfaction is a priority. This Refund Policy outlines how we handle returns and refunds for both physical and digital products.

2. Digital Products (Antivirus Software)

• All sales of digital software licenses are final and non-refundable once the license key or activation link has been delivered.
• If you experience any issues with activation or product functionality, please contact our support team for assistance.

3. Physical Products (Printers)

• You may request a return within 14 days of receiving your order.
• Items must be unused, in original packaging, and in resalable condition to be eligible for a refund.
• Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect upon arrival.
• Refunds will be processed to the original payment method within 7–10 business days after receiving the returned item.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We may ask for photos or video proof, and will either replace the item or issue a refund at our discretion.

5. Non-Returnable Items

The following items are not eligible for return:

• Downloaded software and digital licenses
• Opened printer cartridges or consumables
• Used or damaged items not due to our error

6. How to Request a Refund

To initiate a return or refund, please email us at info@antivirushq.online with your order number and details of the issue. Our team will respond within 1–2 business days.

7. Policy Changes

We reserve the right to update this Refund Policy at any time. Updates will be posted on this page with a new effective date.